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What's included
Asking Great Questions
A short prep sheet for that conversation you've been putting off, so you go in with curiosity instead of just your own agenda.
Great Opener Questions
A ready-made bank of questions that get people talking, for when "how's it going" isn't going to get what you need.
The Art of Listening
Why you're probably not listening as well as you think you are, and what to do about it.
What Really Motivates Your Team
Find out what genuinely drives each person on your team, rather than assuming it's the same thing that drives you.
Emotional Intelligence
The four-part model behind why EI predicts performance better than IQ does and unlike IQ, this one you can work on and improve.
One Style Won't Fit Everyone
Why the approach that works brilliantly on one person can completely miss with the next, and how to spot which is which before you get it wrong.
Emotional Intelligence: Going Deeper
Takes the basics further, from understanding your own reactions to reading everyone else's without needing to ask quite so much.
